PC Tech (Position Filled)

We are looking for talented individuals that we can groom and teach how to offer the high quality of service our customers have come to enjoy and expect from our team.

Hours: M – F, 8am – 5pm with 1 hour unpaid lunch
Salary Requirements: $20,000-$30,000; commensurate with experience
Benefits: Health Insurance (BCBS), two weeks vacation, three sick days and six holidays per year
Position Available: Immediately
Location: Main Office NOC (Fredericksburg, VA 22405) and Field Service throught DC Metro Area

Responsibilities:
- answer multi-line phones
- create customer trouble tickets from calls and email
- Keep track of follow-up items for customers and trouble tickets
- Telephone support & remote assistance to troubleshoot and resolve simple computer issues
- Onsite field support as needed to resolve computer & network issues
- Work with sales team to generate quotes and order equipment for customers
- Research pricing and products for sales quotes
- Calling and checking up on customers needs

Requirements:
- 100% accountable and on-time
- Reliable transportation
- Technical computer knowledge
- Good customer interaction skills
- Good typing skills
- Good communication oral and writing skills
- Strong work ethic
- Attention to details and diligence
- Self-starter, takes initiative to find things that need to be done
- Professional and courteous on the phone with customers

All candidates will be subject to drug screening and background check