PC Tech

Hours: M – F, 8am – 5pm with 1 hour unpaid lunch
Salary Requirements: Depends on experience
Position Available: Immediately
Location: Fredericksburg, VA 22405

Responsibilities:
- answer multi-line phones
- create customer trouble tickets from calls and email
- Keep track of follow-up items for customers and trouble tickets
- Telephone support & remote assistance to troubleshoot and resolve simple computer issues
- Work with sales team to generate quotes and order equipment for customers
- Research pricing and products for sales quotes
- Calling and checking up on customers needs

Requirements:
- 100% accountable and on-time
- Technical computer knowledge
- Good customer interaction skills
- Good typing skills
- Good communication oral and writing skills
- Strong work ethic
- Attention to details and diligence
- Self-starter, takes initiative to find things that need to be done
- Professional and courteous on the phone with customers

Must provide to be considered:
- Resume
- Phone number for a phone interview
- Salary requirements

All candidates will be subject to drug screening and background check